Order Status & Processing
Processing and Order Status
1. How long does it take to process and ship my order?
Most orders are shipped within 24 hours after payment confirmation. If your order does not ship within 2 business days, we will contact you directly.
2. What if my order is delayed?
If you experience any delays or have concerns about your order status, please contact us via email or phone for assistance.
3. How can I check my order status?
You can track your order status using the link provided in your confirmation email. If you need further assistance, feel free to reach out to us.
Shipping Information
Shipping and Stock Status
4. What are your shipping prices?
All shipping prices are F.O.B. Cypress, CA. Orders over $150 qualify for free shipping to all 50 states, Puerto Rico, Guam, Virgin Islands, and all US territories. Some items may only qualify for free shipping within the 48 contiguous states—please check individual product listings for details.
5. Do you offer shipping guarantees?
Shipping is guaranteed by the shipping company. While we cannot control delays once the package leaves our facility, we will assist you in tracking your shipment and resolving any issues.
6. What does it mean if an item is listed as out of stock?
it means the item is currently out of stock. For B2B items or specialized orders, please contact us directly, as we may be able to create a custom order for you.
Returns & Exchanges
Return Policy, Defects & Restocking Fees
7. What is your return policy?
All returns must be made within 30 days of delivery and must be approved by us before being sent back. Customers are responsible for return shipping costs, and original shipping charges are non-refundable. A 20% restocking fee will apply to all returns.
8. How do I initiate a return?
Contact us via email or phone to request a return authorization. Once approved, we will provide instructions for returning the item.
9. What if my product is defective?
Our liability for defective products is limited to the replacement cost. Any abuse or modification of the product voids the warranty. Contact us immediately if you receive a defective item.
Payment Options
Payment Methods and Wholesale Orders
11. Do you offer wholesale accounts?
Yes! Contact us directly for volume quantity discounts. Wholesale orders over $1,500 qualify for free freight within the contiguous 48 states.
10. What payment methods do you accept?
We accept major credit cards and payments via PayPal or Shopify gateway.
Pickup Information
Order Pick-ups & Store Location
12. Can I pick up my order in-store?
Yes! Select "Pick Up in Store" at checkout. Pickup is available at:
14925 Paramount Blvd, Unit F, Paramount, CA
13. What do I need for in-store pickup?
Bring your order confirmation email and a valid photo ID matching the order. No exceptions. Pickup hours are Monday to Friday, 9:00 AM to 4:30 PM (closed daily from 12:30 PM to 1:00 PM).
14. When will my pickup order be ready?
Stock orders are typically ready within 1 hour. Customized orders may take 1-2 business days (or up to 2-3 days for large quantities). You will receive a notification email with pickup instructions once your order is ready.
Custom Orders & Special Requests
Custom Orders, Build your Tie-Downs
15. Do You offer Custom Orders?
Yes! We specialize in custom orders for B2B clients and large quantities. If an item is out of stock or you need a specialized product, contact us directly to discuss your requirements.
Important Notes
DO NOT EXCEED WORKING LOAD LIMIT for any product.
For any questions or concerns, contact us via email or phone. We’re here to help!
